Last updated: October 4, 2026
This policy covers merchandise bought in the shop on corneliusclay.com, such as clothing, hats and mugs. It does not cover books, which are not sold on this site (see Books below).
Every item in the shop is printed to order for you, so we cannot accept returns for change of mind or the wrong size. If something arrives damaged, misprinted or wrong, we will replace it or refund you at no cost.
Damaged, misprinted or wrong items
Email cornelius@corneliusclay.com within 30 days of delivery with:
- your order number
- a photo showing the problem
We will send a free replacement or a full refund to your original payment method, whichever you prefer. You do not need to send the item back.
What we can’t refund
- A size or color that turned out not to suit you. Please check the size guide on each product page before ordering.
- Small variations in color between your screen and the printed item.
- Orders sent to an incorrect address entered at checkout. We can reship these for the cost of shipping.
Changing or cancelling an order
Orders go into production as soon as they are placed, so we usually cannot change or cancel them. If you spot a mistake, email us right away and we will do what we can.
Lost or late parcels
If your parcel has not arrived and tracking shows no movement, email us within 30 days of the estimated delivery date. If the carrier confirms it is lost, we will send a replacement at no cost. If tracking says the parcel was delivered but you cannot find it, please check with neighbors and your local post office first; we will help you raise it with the carrier, but we cannot guarantee a replacement.
If a parcel is returned to us as undeliverable or unclaimed, we hold it for 30 days and can reship it for the cost of shipping.
Books
Books are not sold on this site, so this policy does not apply to them. Where you bought your copy decides who handles a return:
- Bought direct (the Buy direct button): your order is sold and shipped by Books.by. Books are printed on demand, so Books.by does not take returns for change of mind. If your copy arrives damaged, has a printing defect, or the wrong book was sent, Books.by will replace it or refund you. Contact them at books.by/support.
- Bought on Amazon: Amazon’s return policy applies. Start a return from Your Orders on Amazon.
- Bought from any other bookstore or online retailer: that store’s return policy applies.
If you have trouble getting a damaged or faulty book replaced, email cornelius@corneliusclay.com and we will help.
Contact
Questions about an order: cornelius@corneliusclay.com